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Upon purchase, you will receive an email from noreply@museumstore.site-ym.com with a link to download a PDF.  Download the PDF and use the link contained within to access the session recording.

MSA FORWARD VIRTUAL 2021 Conference Education Session Recording

Opening Session: Wag More, Bark Less – Reducing Negativity in Your Museum Store. Sponsored by: Neil Enterprises

Presenter: Karen Purves, innovative impact

Knowledge Standards: Business Relations, Human Resources, Communication

Session Description: Deal with difficult people? Spend too much of your day handling personality conflicts among staff? Explore different ways people express negativity and learn a tip for dealing with each one. You’ll learn effective skills on handling a broad spectrum of negative personality styles - and see how you can adjust your own attitude to help stay positive and improve organizational excellence! Receive tips on exactly what to say to whom, so you can go back to your museum store and do something different immediately. After participating in this program attendees, on average, said their ability to handle negative situations in the workplace improved 28%.