Communicating with customers is part of your job. But what you talk about shouldn’t include you. While it’s natural to share personal stories, opinions and more, it’s important to steer clear of talking about yourself while chatting with customers. In this webinar, you can expect to learn ways to cater customer conversations about them, your store inventory or an experience. You’ll also learn ways to avoid chatting about yourself, despite natural instincts to do so. Finally, we’ll unveil hard facts on why customers don’t care about you when it comes to making their purchase decisions and friendly tips on how to make any customer happy!

In this webinar, you will:

·        Discover the value in always putting the customer first, despite a natural instinct to talk about yourself.

·        Learn ways to cater conversations and experiences to your customer in multiple shopping scenarios.

·        Find out why catering to the customer is always the right way to handle any customer scenario.

Original Broadcast: Monday, January 26, 2014

Presenter: Nicole Leinbach Reyhle

Knowledge Standards: Customer Relations

NRP Certificate Credits: 1.0