Whether you have paid staff, volunteers or a combination of the two, you need to do what it takes to ensure customer engagement. An engaged staff results in a fulfilling patron experience, and that means more spending and higher sales. This webinar will discuss the management technique matching the personal goals of individual staff with their role as a representative of your institution, where the rules of engagement mean more than just finding the right person.

Original Broadcast: Wednesday, December 9, 2015

Presenter: Tom Shay

Knowledge Standards: Human Resources

NRP Certificate Credits: 1.0