If you are a current MSA Member, please log in to your member account to pay the member price.

Upon purchase, you will receive an email from info@museumstoreassociation with a link to download a PDF.  Download the PDF and use the link contained within to access the session recording.

MSA FORWARD 2025
May 5-9, 2025
Educational Session Recording

Investing in Your Team: Innovative Approaches to Training and Prioritizing Staff

Presenter: Katie Carr

Session Description: 
In this session, attendees will explore best practices for enhancing onboarding and training procedures, integrating technology into training tools, and fostering individual and team growth. Discussions will also cover adapting to different learning styles, improving retention, and strengthening employee engagement.

Participants will take part in breakout sessions to develop effective and engaging onboarding and training programs, prioritize employees, and create experiences that promote engagement and long-term growth. This session will not only provide firsthand success stories but also offer actionable ideas and strategies to incorporate into store operations to improve team performance and training procedures.

While engaging and informative for all audiences, this session is especially valuable for emerging professionals or those new to retail, helping to establish a strong foundation for team onboarding and development.

Knowledge Standards Addressed: 
Human Resources;
Operations;
Strategic Management;
DEAI - diversity, equity, accessibility, and inclusion