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MSA FORWARD 2023
May 17-21, 2023
Educational Session Recording

Strong Teams Need Strong Leaders

Presenter: Colleen Higginbotham

Knowledge Standards: Visitor Relations;Operations;Human Resources;Strategic Management;Boot Camp

Session Description: Many store supervisors and managers are promoted from the front line due to their natural talents and hard work. These new leaders need support and guidance to help them grow and succeed. Whether you are a new leader yourself or you are in the position to develop leaders, this session will be useful as we discuss the fundamental needs of a front line team, best practices to motivate and support the team, providing constructive feedback and tackling challenging conversations, and how to choose and develop new leaders from your team.