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MSA FORWARD 2022
May 18-22, 2022
Educational Session Recordings

Training Your Team to Provide an Inclusive Warm Welcome

Presenter: Colleen Higginbotham Deputy Director for Visitor Experience Chrysler Museum of Art
Knowledge Standards: Visitor Relations, Human Resources

Session Description: Museums are trying to attract an increasingly diverse audience and you want your front-line team to be ready to provide all of them with personalized, outstanding service. In this session, participants will hear about nationwide trends in museum visitors and will walk away with practical training tips to help staff welcome museum novices, members of the LGBTQ community, and visitors with disabilities.