Practical daily procedures streamline the process of operating your store. They help you, your staff and your volunteers feel comfortable and make good choices about providing consistent service, performing regular tasks, and completing accurate transactions and reports. This webinar will de-mystify the sometimes daunting process of developing procedures and answer your procedures questions.

In this webinar, you will:

·        Understand the importance of documenting policies and procedures.

·        Learn best practices for developing a policy and procedures manual.

·        Learn how to continuously update policies and procedures.

·        Understand the connection between policy and procedures and customer service, staff training and retention.

Original Broadcast: Wednesday, October 8, 2014

Presenter: Miriam Works

Knowledge Standards: Operations

NRP Certificate Credits: 1.0