As store managers, we do it all, so often it’s easiest to avoid difficult conversations, hoping some problems will just go away. But, if left unaddressed, issues with problem employees can fester, causing even bigger problems for you and your team. Gallup estimates that problem employees cost companies a staggering $300 billion in lost productivity each year. When disengaged or disheartened employees are allowed to continue along that course, everyone on the staff suffers. This webinar will empower you to handle difficult conversations by exploring the top reasons we often do not hold employees accountable, and sharing valuable tips on the proper way to administer progressive discipline. You’ll take away an understanding of the expected behaviors in the workplace, and real world tactics you can put to use immediately to turn around your most frustrating staff members.

Original Broadcast: Wednesday, August 12, 2015

Presenter: Keith Sanders

Knowledge Standards: Human Resources

NRP Certificate Credits: 1.0