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BUILD YOUR BUSINESS BY FOCUSING ON THE TOTAL CUSTOMER EXPERIENCE:

A MULTI-STEP PROCESS

Original Broadcast: Wednesday, February 11, 2015

Presenter: Shirley Tan

Knowledge Standards: Customer Relations

NRP Certificate Credits: 1.0

Learn how you can use a 6-step process to create a customer experience that will turn your prospects into raving fans and customers for life. Learn how to fine tune each touch point that helps you understand what your customers truly desire and endear your brand to your customers that turns them into advocates.

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