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MSA FORWARD 2019 Conference Education Session Recording

Session Title: Avoiding Being Outsourced

Presenter: Ross Beardsley; Director of Retail Operations, Santa Barbara Zoological Gardens

Knowledge Standards: Business Relations

What does it meant to be outsourced? Who are the major concessionaires? Why is it better for an institution to keep retail operations in-house? Though it's often not your decision, what strategies can you take to keep your job?