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MSA FORWARD 2019 Conference Education Session Recording
Session Title: Buyer & Vendor Partnerships - Beyond The Polite Talk
Presenter: Geoff Carroll, Owner/Founder/President, Original Source; Deirdre Scott, Business Officer, Library of Congress; Michael Guajardo, Director of Retail Operations, Virginia Museum of Fine Arts
Knowledge Standards: Communications, Customer Relations, Operations, Strategic Management
We operate in a hyper-competitive retail marketplace. Both buyers and vendors can dramatically improve the retail experience of museum store visitors by being willing to find new innovative options for increasing each other's effectiveness. We all use the word “partnership” – hear from buyers and vendors about sensible and effective tools for use by both buyers and vendors to add a fresh spark of energy and effectiveness to existing relationships. Buyers and vendors can make each other much more effective. Let's rejuvenate quality relationships by taking a few extra steps and going beyond the polite talk; let’s take tangible actions to form effective and lasting partnerships.